911 Dispatcher Practice Test 2025 - Free Dispatcher Exam Practice Questions

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How do dispatchers prioritize multiple emergency calls?

Based on the time they are received

Based on the severity and immediacy of the reported situations

Dispatchers prioritize emergency calls primarily based on the severity and immediacy of the reported situations. This method ensures that the most urgent cases, which could result in significant harm or require immediate intervention, are addressed first. For instance, a call reporting a violent crime in progress would take precedence over a non-life-threatening situation, such as a minor fender bender. By assessing factors such as the potential for loss of life, injury severity, and the need for immediate assistance, dispatchers can effectively allocate resources to where they are needed most urgently.

While time of receipt, caller identity, and location play a role in the overall context of a situation, they do not match the critical need to assess the seriousness of the emergency to determine the most appropriate response.

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Based on the identities of the callers

Based on the location of the calls

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